Turn your COD orders into delivered revenue
Confirmation, shipping, tracking, after-sales: one system handles your COD orders end to end — with AI agents that talk to your customers in darija, 24/7.
Dashboard
Atlas Store — last 30 days
Connected to what you already use
UpConfirm brings your store, your sales channels and your delivery companies together in one system.
View all integrationsYour e-commerce platforms
SoonSoonYour delivery companies
Your delivery company isn't on the list?
Send us its name: we integrate it for free in under 2 hours.
The real cost of manual COD
Manual COD is a headache.
And it eats your margin.
Every morning, nefss lmachakile — the same problems: orders to call back, customers you can't reach, parcels coming back. You sell more than before, yet at the end of the month the margin isn't there.
In-house team or call centre: the bill follows the volume
You sell more, you pay more. Every step up in orders costs another agent, or another line on your provider's invoice — while the confirmation rate itself doesn't move.
You're billed for time, not for results
The call centre also confirms by hand, on WhatsApp. And unreachable customers stay unreachable. You pay for calls made, not for orders delivered.
Parcels come back, and you pay twice
An order shipped without confirmation is a round trip paid for nothing. RTO eats your margin, order after order.
Everything ends up in a Google Sheet
In-house or outsourced, everyone works in spreadsheets. The store on one side, WhatsApp on another, the carrier somewhere else — you have no clear view of what is actually happening.
One system takes back control of the whole chain.
How it works
From order to delivered revenue
Five steps, zero manual work — from the order all the way to delivery.
Connected channels
Night cream — 150 DH
Atlas Store · received 2s ago
The order comes in
Store, WhatsApp, Instagram or Messenger: wherever it comes from, it lands in the same place.
Connected channels
Night cream — 150 DH
Atlas Store · received 2s ago
The AI agent contacts the customer
Within seconds, on WhatsApp, in darija. No waiting, no missed call, no office hours.
Atlas Store
Agent online · 24/7
سلام خويا محمد 👋 توصلنا بالطلب ديالك من Boutique Atlas 🛍️ 📦 كريم الليل — 150 درهم 💳 المجموع : 175 درهم نأكدو الطلب؟
sent 4s after the order
Confirmed, objection handled, basket grown
The customer confirms, edits or hesitates. The agent answers, reassures, chases the unreachable, closes the sale — and offers the matching product at the right moment.
✅ آه، أكّد
مزيان خويا 🎉 الطلب تأكد. بما أنك خديتي كريم الليل، بغيتي نزيدو ليك كريم النهار بغير 99 درهم؟ نفس التوصيل 🚚
آه زيدو 👍
Automatic hand-off to the carrier
As soon as it's confirmed, the order goes straight to your delivery company. No re-typing, no Google Sheet.
Automatic hand-off
Order #4487
sent to your carrier
Tracking, after-sales and returns
The agent follows the parcel, answers the customer's questions and handles claims all the way to delivery.
PICKED UP
15/07 · 16:46
IN TRANSIT
15/07 · 21:47
OUT FOR DELIVERY
16/07 · 11:23
DELIVERED
16/07 · 13:09
The product
Confirm more. Deliver more.
Scale without limits.
Three building blocks, one system. Each takes over a part of the chain you handle by hand today.
Pillar 01
Confirm more
AI agents answer 24/7 in darija, French and English. They chase unreachable customers, handle objections, close the sale — and offer the product that grows the basket.
- Conversational AI agents
- Automated messages
- Follow-ups for unreachable customers
- Automatic upsell after confirmation
- Full conversation history
- Human takeover at any time
- CRM for orders without WhatsApp
No Business Manager required — we provide a professional WhatsApp number.
Pillar 02
Deliver more
Once confirmed, the order goes to your carrier on its own. You follow every parcel step by step, your customers are notified automatically, and you immediately see the ones that are stuck.
- Automatic hand-off to 13 delivery companies
- Parcel tracking at every step
- Automatic tracking messages to the customer — no answer, after pickup, delivery day, reminders
- Follow-up on orders stuck at the carrier
- Back to stock in a single scan, with the product's condition
- Customer Trust Score to spot bad payers
Your delivery company isn't on the list? We integrate it for free in under 2 hours.
Pillar 03
Scale without limits
Your orders double, your team doesn't. Everything is centralised, measured and steered from a single screen.
- Real-time dashboard
- Multi-brand
- Weekly email report
- API access
- Accounts for your whole team
- Dedicated account manager
What sets us apart
AI agents that speak
your customers' language
Not a button-based bot. Agents that understand darija, listen to voice notes, read photos — and answer like a good salesperson.
Bouchra
« The straight-shooter »
Direct and efficient: she greets, confirms and closes without wasting anyone's time.
0,3–0,5 DH per conversation
Inès
« The all-rounder »
The balance: she confirms, advises and drops the little extra at the right moment, never pushy.
0,5–1 DH per conversation
Kenza
« The expert »
The most nuanced: she handles the tricky cases — a hesitant or upset customer, a return — with calm and care.
1–1,5 DH per conversation
They genuinely understand
Darija, French, English. Your customer sends a voice note? The agent listens. A photo of the parcel? It reads it. Nothing to rephrase.
They sell, not just confirm
Objections, hesitations, product questions: the agent answers. Then it offers the add-on that grows the basket.
They handle after-sales
Order tracking, exchanges, claims: the agent handles after-sales all the way, without tying up your team.
They carry your brand
Tone, vocabulary, way of answering: the agent is tailored to your store. Your customers talk to your brand, not to a robot.
Three personalities, your choice
Each agent has its own character and style. You pick the one that fits your brand — and you can assign one per channel: one on WhatsApp, another on your store.
And when a human is needed, the conversation is handed to your team in one click.
Atlas Store
Agent online · replies in 4s
00:45
فهمتك خويا 👍 الثمن غالي شوية بالنسبة ليك؟ الكريم كايدوز 45 يوم، وإذا ما عجبكش كترجعو بلا مشكل.
00:45
هادا عندكم؟
00:46
شفت التصويرة 👀 آه هادا هو كريم الليل — متوفر. نزيدو للطلب ديالك؟
00:46
واخا، أكّد
00:47
مزيان 🎉 الطلب تأكد. غادي يوصلك من 24 ل 48 ساعة.
00:47 ✓✓
Voice note heard, photo analysed, objection handled, order confirmed.
The proof
The platform's numbers
No customer logos, no anonymous testimonials, no “4.9/5” rating out of nowhere. Only UpConfirm's real aggregated numbers.
delivery rate
confirmation rate
confirmed orders
active stores
These numbers come straight from the platform and are updated every quarter. We never publish a number we cannot prove.
The Morocco COD Barometer
Average confirmation rates, best calling windows, cancellation reasons. Published every quarter from the platform's aggregated data.
Pricing
Three plans.
No commission on your sales.
The plan covers the platform and your order volume. You then choose how to confirm — and what you pay depends on that choice, not on your revenue.
No setup fees. No commitment. Cancel anytime.
Starter
0 DH · 14-day trial
+ 100 DH in free credits
then 149 DH / month
- Orders included
- 1 000
- Users
- 3
- Beyond the quota
- 0.5 DH / order
Growth
Recommended0 DH · 14-day trial
+ 100 DH in free credits
then 299 DH / month
- Orders included
- 3 000
- Users
- 8
- Beyond the quota
- 0.5 DH / order
Pro
0 DH · 14-day trial
+ 100 DH in free credits
then 599 DH / month
- Orders included
- Unlimited
- Users
- 20
- Beyond the quota
- —
Included in all three plans
- Automatic hand-off to the carrier
- Real-time dashboard
- Returns management
- Weekly email report
- Customer Trust Score
- Priority support
- Dedicated account manager
- API access
- Order tracking
- Delivery notifications
- Order CRM — even without WhatsApp
Confirming your store's orders — two ways
Automated messages
New priceTemplates and automated messages dedicated to confirming the orders coming from your store. You only pay for confirmations.
3 DH
1,8 DH
Starter
2,6 DH
1,6 DH
Growth
2,2 DH
1,2 DH
Pro
per confirmation, depending on your plan
Store Agent
99 DH / monthAn AI agent that genuinely talks with the customer: it handles objections, chases the unreachable, offers the matching product and takes care of after-sales.
A message that waits for an answer, or a salesperson who goes and gets it.
99 DH / month
the channel subscription
from 0.3 DH
per conversation, drawn from your credits
2 DH
per delivered order
You only pay for the result when there is a result.
Every agent includes
- Conversational AI capabilities
- Automatic upsell after confirmation
- Objection and hesitation handling
- After-sales — order tracking and exchanges
- Claims handling
- Agent tailored to your brand
- Multilingual — darija, French, Arabic and English
- Listens to and understands WhatsApp voice notes
- Reads images (after-sales, claims, parcel photos)
- All Pro features included
Credits are a wallet independent from your subscription, and can be topped up. The trial gives you 100 DH.
14-day trial + 100 DH in free credits, no commitment.
See full pricingFrequently asked questions
What we're asked
most often
What is UpConfirm?
UpConfirm is the complete solution for confirming and managing cash-on-delivery orders in Morocco: AI agents in darija, French, Arabic and English confirm orders on WhatsApp, Instagram and Messenger, send them automatically to delivery companies, and handle tracking and after-sales 24/7 — to increase merchants' confirmation and delivery rates.
How long does it take to get started?
Five minutes. You connect your store in one click, your orders flow in automatically and confirmation begins. No technical skills, no developer, no installation. The 14-day trial starts immediately, with 100 DH in free credits.
Do I need a WhatsApp Business Manager account?
No. UpConfirm provides a professional WhatsApp number immediately, without going through Meta's Business Manager setup. If you already have your own professional number, you can connect it instead.
My delivery company isn't on the list?
Send us its name and we integrate it for free in under two hours. UpConfirm is already connected to 13 Moroccan delivery companies; if yours isn't there yet, the integration is done on request, at no cost and with no volume requirement.
I sell on WhatsApp and Instagram, without an online store — does it work?
Yes. UpConfirm doesn't depend on a store: your orders can come straight from WhatsApp. The WhatsApp Agent confirms, sells and tracks delivery exactly as it would for a store order. Instagram and Messenger agents are coming soon.
Do the agents really speak darija?
Yes, in Moroccan darija, and also in French, Arabic and English. They understand WhatsApp voice notes and read the images your customers send — a parcel photo, a screenshot, a product reference. Your customers write the way they speak, the agent follows.
What does it really cost?
From 149 DH per month. The plan covers the platform and your order volume. Confirmation is then priced according to the method you choose: automated messages (0 DH/month, 1.2 to 1.8 DH per confirmation depending on the plan) or an AI agent (99 DH/month per channel, plus conversations and 2 DH per delivered order).
Can I try it with no commitment?
Yes. The trial lasts 14 days, with 100 DH in free credits, no commitment. You test on your real orders and stop whenever you want.
Get started
Test it on your
real orders
14 days of trial and 100 DH in free credits. No commitment.
- Automatic confirmation 24/7
- Set up in under 5 minutes
- 14-day trial + 100 DH in credits
- No setup fees, no commitment