Resources
The UpConfirm blog
Practical guides to sell, confirm and deliver COD in Morocco — no jargon, with levers you can pull this week.
COD Guide
The complete guide to cash on delivery (COD) in Morocco
What it is, why it dominates Moroccan e-commerce, how an order flows step by step, where margin leaks, and the concrete levers to deliver — and get paid — more.
Confirmation
COD confirmation rate: the guide to pushing it up
The first filter in the whole COD chain. Why so many orders fail to confirm, and how to push your rate up: channel, speed, messages that work, AI agents and measurement.
Delivery
COD delivery rate: the anti-returns (RTO) guide
The judge of COD. What a return (RTO) really costs, why parcels come back, and the concrete levers to deliver more and get paid more.
Confirmation
WhatsApp confirmation scripts in Darija (copy-paste templates)
Copy-paste WhatsApp templates to confirm in Darija — first contact, follow-up, unreachable, objections — and the recipe for a message that gets replies.
Confirmation
An alternative to the call center for confirming COD orders
The call center is expensive, plateaus, and closes in the evening. The modern alternative: AI agents on WhatsApp in Darija, 24/7. What you gain, what humans keep.
Delivery
Choosing your COD delivery company in Morocco: the method
No ranking, a method: the 5 criteria that truly matter, the 30-day test, city-by-city steering — and why price per parcel is the worst benchmark.
WhatsApp Selling
Selling COD without an online store: the WhatsApp guide
Instagram and Facebook bring the customers, WhatsApp closes the sale: the full journey with no website, the bottleneck when volume rises, and how an AI agent removes it.
Integrations
Confirming your Shopify orders automatically in Morocco
Shopify records the order; in COD, confirming it before shipping remains. How to wire up automatic confirmation on WhatsApp — from the Shopify order to the carrier.
Integrations
Confirming your YouCan orders automatically
YouCan is built for Moroccan COD — but confirmation is still on you. How to automate it on WhatsApp, from the YouCan order to the delivered parcel.
WhatsApp Business
WhatsApp Business API for e-commerce in Morocco: the guide
WhatsApp app, Business, or API: what changes for e-commerce. Templates, Business Manager, opt-in — the essentials demystified, and how to confirm at scale without configuring anything on Meta's side.