Contact
Let's talk about your orders
A technical question, a quote, or simply wondering whether UpConfirm fits your business — message us on WhatsApp, email us, or leave your details and we call you back. We reply within 24 working hours, in Darija, French or Arabic.
How would you like to reach us?
You have a question right now
WhatsApp is the fastest: we usually reply the same working day. Email suits detailed requests, quotes and attachments better.
You would rather we called you
Leave your details and a sense of your business. We call you back within 24 working hours with an answer matched to your volume and your sales channels.
Go to the formLeave us your details
A few details about your business, and we call you back within 24 working hours.
Our details
- Office
- Lotissement Firdaous GH1, Floor 2, Apt 14 — Casablanca, Morocco
- Phone & WhatsApp
- +212 663 679 647
- contact@upconfirm.com
- Response time
- Within 24 working hours
Your AI agents, meanwhile, confirm your orders 24/7 — including nights, weekends and public holidays.
Frequently asked questions
Before writing to us, the answer may already be here.
How quickly do you reply?
Within 24 working hours, and usually the same day on WhatsApp. Your AI agents, meanwhile, keep confirming your orders at night, on weekends and on public holidays — your business never stops because our team is asleep.
Which language can I write to you in?
Darija, French, Arabic or English. You write the way you speak, and we answer in the same language. That goes for our team as much as for the AI agents talking to your customers.
I'm not a customer yet — can I still ask a question?
Of course. Message us on WhatsApp or leave your details and we call you back. You can also start the 14-day trial straight away: it usually says more than a conversation.
Can I see the product before committing?
Yes — by using it. The trial runs 14 days with 100 DH in credits, no commitment. You test it on your real orders, with your real customers. And the onboarding session is free if you would like us to walk you through it.
My delivery company isn't on the list — what now?
Send us its name. We integrate it in under two hours, at no cost and with no volume condition. UpConfirm is already connected to thirteen Moroccan delivery companies.
Where are you based?
In Casablanca. Our team is Moroccan and knows COD on the ground here — the delivery companies, how customers behave, and the real reasons an order comes back.
Or just try it
14 days of trial and 100 DH in credits. No commitment.