Pricing
What does confirming your COD orders actually cost?
Pricing that follows your orders, not your revenue. The plan covers the platform and your volume; you then choose how to confirm. No commission on your sales — not even on the upsells our agents generate.
- 14-day trial
- 100 DH in credits
- No credit card
- No commitment
Choose your plan
All three plans give you the same features. Only the order volume and the number of users change.
No commission on your sales.
Our agents offer the complementary product after confirmation and raise your average basket — and we take nothing on what that earns you. Your plan price stays the same whether you sell 20,000 or 200,000 DH this month.
Change plan at any time, in either direction, at no cost. The difference is prorated.
Everything is in all three plans
No feature is reserved for large accounts. You only move up a plan when your volume requires it.
Confirm and follow up
- Automatic follow-up after 2 hours if the order is still unconfirmed
- Second follow-up after 4 hours — a customer unreachable on the first try often answers the second
- Confirmation 24/7, including nights and public holidays
- Multilingual — Darija, French, Arabic and English
Make the order reliable before shipping
- Address validation by geolocation — the customer shares their location and the AI extracts the exact address
- Customer Trust Score — flags risky profiles and reduces fake orders and returns
- Duplicate order detection, before they go out to the courier twice
Ship and track
- Automatic dispatch to the delivery company — 13 Moroccan couriers connected
- Delivery note in your own branding, with your logo and name — for brands that deliver themselves
- Notification when the order is prepared and picked up
- Notification on delivery day
- Alert when the courier goes quiet
- A dedicated page for late orders — you see at a glance what is dragging
- Tracking through to delivery, included
Recover what comes back
- Returns management — track the parcels your customers cancelled
- Scan-based tracing — you know what actually came back and what was lost at the courier
Steer and decide
- Real-time dashboard
- Statistics by city and by delivery company — you see where your orders are lost, and with which courier
- Weekly email report
- CSV export of your orders — your data stays yours
- Lifetime order history — no purge, no retention limit
- Order CRM — even without WhatsApp
- API access
Work as a team
- Roles and permissions per user — everyone sees what they need to see
- Several stores on a single account — for multi-brand merchants and agencies
- 3, 8 or 20 users depending on the plan
Get support
- Free onboarding session — we set the account up with you
- AI agent setup and brand customisation included
- Dedicated account manager, from the first plan
- Priority support
Two ways to confirm. You choose.
Orders coming from your store can be confirmed in two ways. You can start with the first and move to the second when volume justifies it — switching is free and unrestricted.
Automated messages
0 DH / month
Templates and automated messages dedicated to confirmation, including the 2-hour and 4-hour follow-ups. The customer confirms, the order goes to the courier.
You only pay for confirmations that succeed
- Nothing is billed if the order is not confirmed
- Tracking through to delivery is included
- Order cancelled after confirmation: refunded
- Duplicate order after confirmation: refunded
- Orders your team confirms manually from the CRM are free
Choose this option if your products are simple, if your customers confirm without discussion, and if you would rather keep things simple, without AI.
Store Agent
99 DH
/ month + conversations + 2 DH per delivered order
An AI agent that genuinely talks with the customer: it handles objections, chases unreachable buyers, validates the address, offers the complementary product and takes care of after-sales.
- An order confirmed by the agent but never delivered costs you nothing
- Tracking through to delivery is included
- Orders confirmed manually from the CRM are free here too
Choose this option if you lose orders to hesitation, if your customers ask questions before accepting, or if you want to raise your average basket.
On the store channel the two options are exclusive: automated messages or Store Agent, never both at once.
One AI agent per channel
Every channel where your customers order can have its own agent. You switch them on one by one, as you need them.
How an agent is billed — three layers that add up
The channel subscription — 99 DH/month
You activate the agent on a channel. One channel, one subscription. Setup and brand customisation are included.
Conversations — deducted from your credits
Each conversation consumes credits. The amount depends on the agent level you choose.
The delivered order — 2 DH
This price applies only to orders the agent confirmed itself and that actually reached the customer. An order confirmed but never delivered costs you nothing. Orders your team confirms manually from the CRM are free — dispatch to the courier and tracking included.
| Agent level | What it does | Per conversation |
|---|---|---|
| Economy | Direct and efficient. Short answers, it closes the sale without detours. | 0,3 – 0,5 DH |
| Recommended | The balanced one. It answers, advises, sells and offers the little extra at the right moment. | 0,5 – 1 DH |
| Premium | The sharpest. Warm, it understands nuance and handles delicate cases. | 1 – 1,5 DH |
Credits are a wallet independent of your subscription, topped up whenever you like. The trial gives you 100 DH of them.
What every agent can do
- Conversational AI capabilities
- Automatic upsell after confirmation
- Handling objections and hesitation
- Address validation by geolocation
- After-sales, order tracking and follow-up
- Handling complaints
- Agent customised to your brand
- Multilingual — Darija, French, Arabic and English
- Understands WhatsApp voice messages
- Reads images (after-sales, complaints, parcel photos)
- All Pro features included
You only pay for what reaches your customer
In COD the risk always sits with the merchant: you pay for preparing, shipping and returning an order that will never arrive. Our pricing takes its share of that risk.
| What happens | What you pay |
|---|---|
| The customer never confirms | 0 DH |
| The agent confirms, but the order is not delivered | 0 DH |
| Your team confirms manually from the CRM | 0 DH — dispatch and tracking included |
| The order is cancelled after confirmation | Refunded |
| The order turned out to be a duplicate | Refunded |
| The order reaches your customer | That, and only that, is when you pay |
We only earn something once you have earned something.
What does a store with 1 000 orders a month pay?
The same volume, both options, side by side. Out of 1 000 orders, 920 are confirmed and 800 reach the customer.
Automated messages
- Starter plan
- 149 DH
- 920 confirmations × 3 DH
- 2 760 DH
- Total per month
- 2 909 DH
Store Agent
- Starter plan
- 149 DH
- Agent subscription
- 99 DH
- Credits — 1 000 conversations
- 500 – 1 000 DH
- 800 delivered orders × 2 DH
- 1 600 DH
- Total per month
- 2 348 – 2 848 DH
The AI agent works out cheaper because it is only billed on orders actually delivered, whereas automated messages are billed on every confirmed order. Calculated on the Starter plan, at the recommended agent level, on the basis of one conversation per order.
What you do not pay for
The fees others charge and we never have.
- Orders that never reach your customer — unconfirmed, or confirmed but never delivered: 0 DH. Cancelled or duplicated: refunded.
- No commission on your sales, nor on upsells — our agents raise your average basket, and we take nothing on that extra.
- Orders confirmed manually from the CRM — free in both options, dispatch to the delivery company and tracking included.
- The customer Trust Score — it reduces fake orders and returns, with no paid add-on.
- Returns management and scan-based tracing — you know what came back and what was lost at the courier.
- Integrating your delivery company — even one that is not on the list. In under two hours, at no cost and with no volume condition.
- Connecting your store — Shopify, WooCommerce, YouCan, Storeep, LightFunnels. One click, no developer.
- The professional WhatsApp number — provided immediately, with no Meta Business Manager.
- The onboarding session and your AI agent setup — included on every plan.
- Your lifetime order history — no purge, no paid archiving.
Pricing questions
Is there a commission on my sales?
No, never — not even on upsells. You pay a monthly plan and what you consume to confirm orders. Our agents raise your average basket after confirmation, and we take nothing on that extra. Your revenue never enters any calculation.
Do I pay even if the order never reaches the customer?
No, never. A confirmation that does not succeed is not billed, and an order confirmed by the agent but not delivered costs you nothing either. Cancellation or duplicate after confirmation: refunded. Orders your team confirms manually are free.
What happens if I exceed my order quota?
Nothing stops. Orders beyond the quota are billed at 0.5 DH each on Starter and Growth. The Pro plan has unlimited orders, so no overage is possible. You can change plan at any time.
Can I change plan along the way?
Yes, at any time and in either direction. You move up as your volume grows, you move back down if your activity slows. No change fee, no commitment: the difference is simply prorated.
How do credits work?
Credits are a top-up wallet, independent of your monthly subscription. Your AI agents' conversations are deducted from it. The trial gives you 100 DH in credits, and you top up whenever you want, by whatever amount you want.
Do I have to pay to integrate my delivery company?
No. If your courier is not connected yet, we integrate it in under two hours, at no cost and with no volume condition. UpConfirm is already linked to thirteen Moroccan delivery companies.
Test it on your real orders
14 days of trial and 100 DH in credits. No credit card, no commitment.